Give each request a clear owner
Bring the information together so it is easier to find and act on.
AURTIV products / AURTIV Desk
CUSTOMER SUPPORT / TICKETS / TEAMS
Customer support
AURTIV Resolve
Every support request.
A clear next step.
A calmer service desk.
Organize cases, support teams, routing rules, manually logged replies and service-level indicators in one shared helpdesk.
Explore the connected Corporate Suite View AURTIV Desk plans from ₹799/monthTry free for 15 daysYour company organization. One secure AURTIV Suite login.
Customer supportAURTIV Resolve
BUILT FORSupport teamsService businessesCustomer operationsAlready a customer? Sign in ↗︎
FROM DAILY WORK TO YOUR NEXT MOVE
Make every support request easier to own and resolve.
Bring tickets, customer context and service deadlines into a queue that makes the next response clear.
STEP 01 / A SHARED WAY OF WORKING
Customer ticket
Keep the starting record, its owner and its next action together. Your team can work from the same context.
WORKFLOW SNAPSHOTSample data
See where work stands.
One view of the stages your team manages.
Customer ticket
16
Routing & priority
12
Response & SLA review
8
Resolution & feedback
5
Illustrative records by stage. This is an example, not live customer data or a performance claim.
Work to service hours rather than guesswork
Use structured stages, ownership and review points to keep work moving.
Keep customer-visible replies separate from internal notes
Use the records you already capture to plan your next action.
WHAT A MORE CONNECTED DAY CAN LOOK LIKE
Less searching.
More clarity about the work.
Give every customer issue a traceable owner, response history and resolution stage.
One support queue
Keep customer issues visible instead of buried in scattered records.
Clear responsibility
Route work to teams and see which agent owns a case.
Measured outcomes
Track case progress, deadlines and customer ratings.
HOW THE WORK CONNECTS
One workflow.
A clearer path forward.
Follow a typical journey through AURTIV Desk. Each step gives the next person useful context.
Log a case
Ticket inbox
Assign & respond
Team queues
Resolve & review
SLA overview
Review progress
Use the current workspace reports and activity history to check next steps.
EXPLORE THE FEATURES
Understand what it does.
See how it helps.
Select a capability to explore what your team can do, the practical benefit and a real example. Your organization’s enabled modules and roles govern actual access.
FEATURE 01CORPORATE SUITE
Ticket workspace
What your team can do
Create and search numbered support cases with priority and lifecycle stages.
How it can help your business
Keep customer issues visible instead of buried in scattered records.
- Organization-scoped records
- Existing Corporate Suite access controls
- Current product workflow
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A support agent creates a numbered billing-question ticket.
FEATURE 02CORPORATE SUITE
Teams & routing
What your team can do
Assign cases to support teams and agents through simple creation-time rules.
How it can help your business
Route work to teams and see which agent owns a case.
- Organization-scoped records
- Existing Corporate Suite access controls
- Current product workflow
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A new ticket is routed to the correct support queue based on category.
FEATURE 03CORPORATE SUITE
Service policies
What your team can do
Monitor response and resolution deadlines with 24×7 elapsed-time SLA tracking.
How it can help your business
Track case progress, deadlines and customer ratings.
- Organization-scoped records
- Existing Corporate Suite access controls
- Current product workflow
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎The manager reviews a 24/7 elapsed-time response deadline.
FEATURE 04CORPORATE SUITE
Reply history
What your team can do
Store internal notes and manually recorded customer-facing responses.
How it can help your business
Keep customer issues visible instead of buried in scattered records.
- Organization-scoped records
- Existing Corporate Suite access controls
- Current product workflow
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎An agent records a response already communicated to the customer.
FEATURE 05CORPORATE SUITE
Knowledge articles
What your team can do
Publish internal help articles and reuse canned reply text.
How it can help your business
Route work to teams and see which agent owns a case.
- Organization-scoped records
- Existing Corporate Suite access controls
- Current product workflow
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎A team member consults a saved internal help article.
FEATURE 06CORPORATE SUITE
Support reporting
What your team can do
Review ticket volumes, completion, workload and recorded satisfaction.
How it can help your business
Track case progress, deadlines and customer ratings.
- Organization-scoped records
- Existing Corporate Suite access controls
- Current product workflow
AN EVERYDAY EXAMPLE
Discuss this workflow for your business ↗︎The manager reviews ticket volumes and recorded satisfaction scores.
Features depend on enabled Corporate Suite access. No external business SaaS service or automatic cross-product data sync is implied.
ILLUSTRATIVE BUSINESS WALKTHROUGH
One ticket. From request to resolution.
Illustrate a case handled entirely inside the current Desk workspace.
Map your own workflow with AURTIV ↗︎Log the customer issue and choose a priority.
↓Assign an agent or use a create-time routing rule.
↓Record internal notes and a manually logged public reply.
↓Resolve the case and record satisfaction feedback if provided.
FROM SCATTERED WORK TO SHARED CONTEXT
What changes
in the everyday?
The same business processes, supported by clearer records and ownership.
A COMMON STARTING POINTWITH AURTIV DESK
Customer issues scattered across inbox notes
One numbered case record with owner and status.
Unclear ticket assignment
Configured team routing and assigned agents.
Support performance based on guesswork
Recorded SLA deadlines, case resolution and satisfaction reports.
ACCESS THAT FITS THE WORK
One company.
Different responsibilities.
AURTIV Desk uses AURTIV Corporate Suite membership and product-specific permissions. Access must be granted by an administrator; features do not open other organizations' records.
Organization admin
Manage the organization and delegate Desk access.
Desk manager
Configure teams, routing policies and assigned support roles.
Support agent
Handle permitted tickets and record responses or notes.
Viewer
Read permitted support records without modifying tickets.
Organization-scoped recordsPermissions checked server-sideInternal AURTIV workspace
AURTIV CORPORATE SUITE · NATIVE BUSINESS SOFTWARE
Your team. Your company data.
One connected home.
AURTIV Desk is part of the AURTIV Corporate Suite. Sign in to the organization you are permitted to use and open enabled applications from one place. Features and reporting are limited by each member's roles and source access.
- 01 / IN YOUR WORKSPACE
Ticket workspace
Create and search numbered support cases with priority and lifecycle stages.
WORKFLOW EXAMPLEA support agent creates a numbered billing-question ticket. - 02 / IN YOUR WORKSPACE
Teams & routing
Assign cases to support teams and agents through simple creation-time rules.
WORKFLOW EXAMPLEA new ticket is routed to the correct support queue based on category. - 03 / IN YOUR WORKSPACE
Service policies
Monitor response and resolution deadlines with 24×7 elapsed-time SLA tracking.
WORKFLOW EXAMPLEThe manager reviews a 24/7 elapsed-time response deadline.
One company contextSign in to your authorized organization.
Roles and permissionsOnly permitted modules and data are accessible.
Native applicationBuilt on AURTIV's existing Cloudflare infrastructure.
Current product scope: Customers can use an invited portal to submit tickets, read customer-visible replies and exchange scoped private files. Business-hour calendars, SLA deadlines, internal escalations, safe links and reviewed recaps are available. External email sending/ingestion, WhatsApp and live chat require a separate scope.
Customer login ↗︎EXPLORE WHAT IS AVAILABLE
Less searching. More understanding.
The tools behind AURTIV Desk, grouped around the work they help you do. Availability depends on your plan, enabled modules and role.
Service desk
- Ticket queues, assignment and routing
- Priority, status and response history
- Feedback and service reports
- Customer portal ticket submission and replies
Service control
- Business-hour SLA calendars and holidays
- Computed deadlines and internal escalation history
- Safe record relationship links
- Human-reviewed extractive recaps
- Separate private customer files
Adapt the workspace to your business
- Typed custom fields for workspace details and permitted records
- Industry-specific starter fields that you can extend
- Reviewed CSV updates to existing custom details, up to 20 rows per batch
- CSV-assisted entry into supported business forms
- Review document details before filling supported business forms
- Cloudflare document extraction with your account AI allowance
Shared account essentials
- Private company or organization workspace
- Role-aware access and private file uploads
- Read-only Business Agent for permitted questions
- Customer-visible usage and renewal details
- Configurable seat, document, record and AI allowances
- Password login, Google sign-in and account recovery
Choose the capabilities your team needs during onboarding. Payment records do not verify online payments. External messaging, device connections and regulated or certified compliance workflows require a separately agreed scope.
PROPOSED INTRODUCTORY SUBSCRIPTIONS
AURTIV Desk pricing
Indicative INR rates for one provisioned Corporate Suite organization. Monthly or annual billing by arrangement.
Annual billing saves 20%
15 DAYS ON US
Request free trial Request a 15-day pilot.
Manual activation after review, core workflows for up to 3 team members. No credit card, no automatic charge. Trial access and applicable modules are agreed with AURTIV before provisioning.
Launch
Up to 3 staff accounts
₹799/ month
Annual: ₹639/mo equivalent · ₹7,668 paid yearly · Save ₹1,920/year
Discuss Launch plan- Shared ticket inbox and status tracking
- Agent assignment and private notes
- Customer contact and case history
Popular choice
Growth
Up to 8 staff accounts
₹1,599/ month
Annual: ₹1,279/mo equivalent · ₹15,348 paid yearly · Save ₹3,840/year
Discuss Growth plan- Everything in Launch
- Routing rules and SLA policy tracking
- Knowledge articles and canned replies
- Up to 8 team accounts
Operations
Up to 20 staff accounts
₹2,999/ month
Annual: ₹2,399/mo equivalent · ₹28,788 paid yearly · Save ₹7,200/year
Discuss Operations plan- Everything in Growth
- Support reports and recorded customer feedback
- Team manager and agent roles
- Up to 20 team accounts
Proposed introductory pricing in INR, excluding applicable GST. Annual plans are paid upfront; international subscriptions require an agreed regional quotation. Exact modules, staff limits, onboarding and product activation are confirmed before purchase. No self-service checkout.
Messages are manually logged and are not sent to customers. There is no connected mailbox, live chat, public portal, attachments, automated escalation calendar, or AI chatbot. SLA time is measured 24×7 rather than business hours.
START WITH YOUR REAL WORKFLOW
A focused pilot.
A practical first step.
We confirm your product needs, plan, roles and rollout scope before activating a workspace.
Define the starting point
Review current work, user count and product access requirements with AURTIV.
Prepare the workspace
AURTIV manually activates agreed core workflows for an eligible 15-day trial; no automatic billing.
Review the fit
Test representative data, permissions and workflows before agreeing subscription and onboarding terms.
CLEAR FROM THE START
Questions about
Desk?
Understand what the product includes before choosing a plan.
AURTIV privacy notice ↗︎Do I need another company login?+
No. Your organization uses the existing AURTIV Corporate Suite login. Access to each application is assigned by your administrator.
Can I try it for 15 days?+
Yes, subject to review. Manual activation grants up to three eligible team accounts for the agreed pilot scope. No card or automatic charge is required.
Does it include every competitor feature?+
Customers can use an invited portal to submit tickets, read customer-visible replies and exchange scoped private files. Business-hour calendars, SLA deadlines, internal escalations, safe links and reviewed recaps are available. External email sending/ingestion, WhatsApp and live chat require a separate scope.
Can I use other AURTIV applications with it?+
Enabled Corporate Suite modules can be opened within the same organization. Cross-product Analytics metrics require valid product subscriptions, organization linking and user permissions; this does not imply automatic data synchronization.
YOUR NEXT STEP / AURTIV DESK
Bring us the workflow.
Let’s find the right fit.
Tell us where Desk could make your business day easier. We’ll review your workflow, the available features and an appropriate pilot.
MADE TO WORK FOR YOUR INDUSTRY
Pair AURTIV Desk with an industry workspace.
Explore tailored combinations. Compare the standalone app with useful industry-specific bundles and exact list-price totals.
INDUSTRY BUNDLERestaurant CRM & Order ManagementEssentials from ₹2,599/month · Core + HR + 2 appsINDUSTRY BUNDLEHospital & Clinic OperationsEssentials from ₹2,499/month · Core + HR + 2 appsINDUSTRY BUNDLEWholesale & Distributor CRMEssentials from ₹2,699/month · Core + HR + 2 appsINDUSTRY BUNDLEField Service & AMC ManagementEssentials from ₹2,599/month · Core + HR + 2 apps
See all Corporate Suite bundles ↗︎Inside AURTIV Desk
Understand the system.
See how it helps.
Bring tickets, customer context and service deadlines into a queue that makes the next response clear. Explore the operating flow, application architecture and access controls behind the workspace.
- STEP 01Customer ticketCapture the starting information in the relevant workspace records.
- STEP 02Routing & priorityCoordinate the people, resources and next actions using the enabled modules.
- STEP 03Response & SLA reviewRecord progress and review the work within your assigned permissions.
- STEP 04Resolution & feedbackUse permitted reports and records to review the outcome and next steps.
Give each request a clear owner
Relevant capability area: Service desk. Ticket queues, assignment and routing. Priority, status and response history.
Work to service hours rather than guesswork
Relevant capability area: Service control. Business-hour SLA calendars and holidays. Computed deadlines and internal escalation history.
Keep customer-visible replies separate from internal notes
Relevant capability area: Adapt the workspace to your business. Typed custom fields for workspace details and permitted records. Industry-specific starter fields that you can extend.
How is this application structured?
The browser workspace presents the enabled AURTIV Desk modules. Requests go to application APIs on Cloudflare Workers, where the signed-in account, company scope and product permissions are checked. Structured business records are stored in D1; supported private file workflows use R2. A shared platform does not mean shared access to another company’s records.
Subscription, role and module access determine which functions a user can use. Linked Corporate Suite applications require the relevant access and supported integration; they are not automatically included in every product plan.
How are company records and user access protected?
Protected API routes apply company and role checks on the server. Session cookies use HttpOnly and SameSite restrictions, with the Secure flag on HTTPS. Write operations use origin and CSRF checks, and API responses use no-store cache controls. Administrators should assign only the access each person needs and remove accounts when access is no longer required.
These are implemented application controls, not a guarantee of security or a compliance certification. Your deployment configuration, data handling, staff practices and recovery requirements also need review.
How should we use AI and reports responsibly?
Use the product’s permitted reports and supported read-only Business Agent questions to understand company records. Available sources depend on your role and enabled features. AI outputs should be checked against the underlying records, especially before financial, legal, health or other consequential decisions.
A model’s explanation does not itself authorise a business change. Product actions and approvals remain in their supported workflows. Confirm AI processing requirements before entering sensitive information, and keep public demonstration workspaces limited to fictional data.
What should we confirm before a rollout?
Walk through your actual customer ticket to resolution & feedback process. Confirm the modules, roles, import requirements, data retention, supported integrations and support coverage. Test representative scenarios in a suitable workspace and agree who owns onboarding and ongoing administration.
Expected benefits depend on the quality of your records and adoption by your team. Use the existing product scope and pricing details on this page to agree the fit; specialist regulatory, accounting or clinical requirements need separate assessment.